Implementing a new system is one thing - getting it up and running and working successfully within the company is quite another. That's why this cost is included in the purchase price.
LShift also provides a range of additional support packages. They typically involve onsite and remote support, as well as access to an online reporting system, which allows clients to raise tickets for any issues and track their resolution progress. As Exprois a web-based system, queries and updates can normally be resolved remotely without disruption to day-to-day business operations.
Training for head office and IT support staff is included in the installation cost. In addition, Expro comes complete with online context sensitive help, an online tutorial and user guides that are tailored to each user group.
LShift is flexible enough to accommodate items that individual clients may need from their support package. Expro comes with extensive experience of implementing and managing systems in complex enterprise environments.
Mike Rowlands, Executive Director, LShift
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